FAQs
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Whether you’re just getting started or already a pro, our FAQ section covers everything you need—from billing to features—to make your experience smoother.
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Plans & Pricing
Security & Data
What kind of support is included?
We offer tier-based support depending on your plan:
- Free plan users get access to community forums (coming soon) and our self-serve Help Center.
- Church Plan users enjoy email support during business hours.
- Group and Ministry plans offer priority support.
Can I switch plans later?
Yes, you can switch plans at any time. We've made it easy to upgrade or downgrade your subscription based on your changing needs:
- Upgrading: When you upgrade to a higher plan, the changes take effect immediately. Currently you will be charged the full amount of the upgrade.
- Downgrading: You can downgrade your plan at any time, and the changes will take effect at the end of your current billing cycle.
- Free to Paid: Upgrading from a free plan to a paid plan gives you immediate access to premium features.
Your project data and repositories will remain intact during plan changes. Visit the Billing section in your account settings to manage your subscription.
What’s included in the free plan?
Our free plan provides a solid foundation for individual developers and small projects:
Core Features
- Unlimited public repositories
- Basic CI/CD with 2,000 build minutes per month
- Up to 3 collaborators for private repositories
- 500MB of storage for packages and artifacts
- Up to 3 collaborators for private repositories
- Issue tracking and project management tools
- Full participation in public discussions
- Pull request contributions to public projects
- Access to the community marketplace
- 500MB of storage for packages and artifacts
- Basic GitHub Pages hosting
- Private repositories limited to 3 collaborators
- No advanced security features
- Standard support via community forums only
- No priority build queues
- Limited API requests (5,000 per hour)
Community Access
Limitations
You can use the free plan indefinitely, and it's perfect for personal projects, learning, and contributing to open source. Upgrade anytime to increase collaboration capabilities and access premium features.
Can I get a refund if I cancel early?
Our refund policy for early cancellations works as follows:
Monthly Subscriptions
- Monthly plans are billed in advance and can be canceled at any time.
- When you cancel a monthly subscription, your plan will remain active until the end of the current billing period.
- We do not provide prorated refunds for the unused portion of the month when you cancel a monthly plan.
Special Circumstances
- If you're canceling due to technical issues or service unavailability, please contact our support team before canceling.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
To cancel your subscription, go to Account Settings → Billing, and follow the cancellation instructions.
Is there an API available?
Yes, we provide a comprehensive REST API for developers:
API Features
- Complete programmatic access to repositories, issues, pull requests, and more
- Webhook support for real-time event notifications
- OAuth Token authentication options
- Detailed documentation
Common API Use Cases
- Automating workflows and integrations
- Building custom dashboards and reporting tools
- Syncing with third-party services
- Implementing custom CI/CD pipelines
- Managing groups and churches at scale
What security measures do you have in place?
Security measures include and are not limited to role-based access control, data encryption both at rest and in transit, secure file upload handling, audit logging, regular security updates, and compliance with POPIA and GDPR privacy regulations to protect sensitive church member information.
How can I ensure my company's data remains private when using Church Manager?
To ensure your church's data remains private when using Church Manager, we implement role-based access controls, encrypted data storage and transmission, comprehensive audit logging, and strong authentication. We maintain POPIA and GDPR compliance while providing configurable privacy settings that both administrators and members can self-manage, giving your church complete control over sensitive member information.
Can I import data from my current church system?
Yes, you can easily import data from your current church system using our custom Excel-based import tool. This tool supports importing people, churches, and cell groups through standardized Excel templates - simply export your existing data to Excel format, map it to our template structure, and our import wizard will seamlessly transfer your member records, organizational data, and group information into Church Manager, ensuring a smooth transition without data loss.
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